Privacy Notice

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Website user statistics via Google Analytics

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We also receive anonymised personal information indirectly, from the following sources in the following scenarios:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Debbie Sheringham at debbie@respairtherapy.org

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Your information is securely stored. This is how we store your information:

We keep names, email addresses and telephone numbers for 2 years. We will then dispose your information by deleting them from our databases.
In the case of psychotherapy clients, we keep notes and personal reflections for 6 years. These notes are anonymised, stored on paper and securely locked when not in use.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at admin@respairtherapy.org or 07957185583 if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us at admin@respairtherapy.org.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113